Shipping & Returns

SHIPPING
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BetterCo. standard shipping is free on U.S. orders. Checkout offers Economy shipping at no charge, and we currently ship only within the USA.

Most packages arrive within about 5 days, using UPS or USPS. That figure is an approximate total time from order to arrival, not a guarantee, and it is not split into handling time versus transit time. We have not published a separate handling or processing window.

For wholesale orders, additional shipping fees may apply. Please email hi@betterco.com to inquire about wholesale orders.

RETURNS
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BetterCo. accepts returns of unopened puzzles purchased from betterco.com within 30 days from the date of delivery for a full refund. Shipping charges will not be refunded. Products must be returned in the original packaging including all exterior shrink wrap in its original condition and have no visible signs of wear or use. Refunds will be applied to the original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once your returned product(s) have been received.

To notify us of your return and receive a return authorization, please contact us at hi@betterco.com and provide the email address used to place your order and your order number. We will assist you in the return process. If you have further questions, you can reach us at (812) 746-2934.

Return Address:

BetterCo. Puzzles
641 Charles Lane
Madison, WI 53711

If you receive an item in error or damaged upon arrival, please reach out to hi@betterco.com and we will help solve your issue.